A welcoming stay for all guests

Our commitment to accessibility at Hedley House.

Introduction

Our accessibility approach

At Hedley House, we believe everyone deserves a comfortable and enjoyable stay in York. While our Victorian building presents some challenges, we've made numerous adaptations and continue to improve our facilities. This page provides detailed information to help you plan your visit.

Building Access

Getting to and around Hedley House

Arrival and Entrance: The main entrance has 5 steps with  handrails   We have a portable ramp available for wheelchair users (please call ahead)   Staff are always available to assist with luggage and access   Doorbell at accessible height • Well-lit entrance • Door width: 90cm

Reception and Common Areas: Reception desk has a lowered section | Seating available in reception area | Ground floor has level access throughout main areas | Some narrow corridors typical of Victorian buildings (minimum width 75cm) • Good lighting throughout | Clear signage with large print

Lifts and Stairs: No lift available in the main building   Main staircase has handrails on both sides   Stair edges marked with contrasting colours   15 steps to first floor, 15 steps to second floor | Some ground floor rooms available (see Room Information)

Room Information

Accessibility

Finding the right room matters. We understand mobility needs vary.

Ground Floor Rooms - We have two ground floor rooms suitable for guests with mobility requirements:

Superior Room

• Ground floor location
• Large spacious layout
• Super king and single bed OR 3 single beds
• Walk-in shower
• Designed for less able guests

Studio Apartment

• One small step inside the apartment
• Wheelchair-accessible bathroom
• Bath with shower overhead
• Grab rails in shower area
• Wheelchair can enter bathroom but NOT the shower
• NO seat in shower

Other Rooms 

• All other rooms are on the first and second floors
• No lift access available
• Please contact us to discuss your specific requirements
• Need help choosing? Just ask.

Self-Catering Apartments

Apartment accessibility

Our self-catering apartments are located in an adjacent building:

• 5 steps to entrance (portable ramp available)
• All apartments are on first or second floors
• No lift access available
• Not currently suitable for wheelchair users
  

Dining Facilities

Accessible dining

Breakfast Room  Located on the ground floor | Level access from reception | Tables with removable chairs | Dietary requirements catered for (please advise in advance) | Staff available to assist | Large print menus available | Good lighting

Bar Area Ground floor location | Level access | Variety of seating heights available | Staff can provide table service

Wellness Facilities

Wellness centre accessibility

Hot Tub 

• Located in the garden
• Access via 2 steps (portable ramp available)
• Handrails installed
• Staff assistance available
• Hoist not currently available

Yoga Studio

• Lower Ground floor location
• There are stairs down the yoga studio 

Gym 

• Located on the ground floor 
• Not currently accessible for wheelchair users

Treatment Room

• Ground floor location
• Doorway width 75cm
• Therapists trained in adaptive techniques
• Please discuss your requirements when booking
  

Parking

Accessible parking

• One designated accessible parking space (please reserve in advance)
• Located 10m from main entrance
• Firm, level surface
• Well-lit area
• £15 per night charge applies (standard rate)

Local Area Accessibility

Exploring accessible York

York has made significant improvements to accessibility in recent years:

Step-Free Route from Railway Station We can provide detailed directions for a step-free route from York Railway Station to Hedley House (approximately 8-10 minutes)

Accessible Attractions York Minster has level access, a lift, and accessible toilets | National Railway Museum is fully accessible | Jorvik Viking Centre is accessible for wheelchair users | City centre has many dropped kerbs and accessible crossings

Accessible Transport Most city buses are low-floor with wheelchair spaces | Several taxi companies offer wheelchair-accessible vehicles | We can arrange accessible transport on request

Feedback and Continuous Improvement

Help us improve

We're committed to continuously improving our accessibility. If you have suggestions or feedback about your experience, please let us know.

We work with accessibility consultants to identify areas for improvement and implement changes where possible within our historic building.

Planning Your Visit

Before you arrive

We recommend contacting us directly to discuss your specific requirements before booking. Our team can:

• Provide detailed information about our facilities • Suggest the most suitable room for your needs • Arrange any special requirements • Answer questions about local accessibility

Please call us on 07428 917515 or email greg@hedleyhouse.com

Accessibility Policy

Our commitment

Hedley House is committed to:

• Treating all guests with respect and dignity
• Making reasonable adjustments where possible
• Continuously improving our accessibility
• Training our staff in accessibility awareness
• Providing accurate information about our facilities