A welcoming stay for all guests

Our commitment to accessibility at Hedley House.

Introduction

Our accessibility approach

At Hedley House, we believe everyone deserves a comfortable and enjoyable stay in York. While our Victorian building presents some challenges, we've made numerous adaptations and continue to improve our facilities. This page provides detailed information to help you plan your visit.

Building Access

     Getting to  Hedley House Hotel

Hotel: 3–6 Bootham Terrace, YO30 7DH
Car Park Sat Nav: YO30 7AF. Parking is at the back of the hotel

Walking from York Station (7–10 mins)
Head towards Platform 3, turn left to short stay car park. Continue to the end of the car park, walk over the river. Turn left at the next car park, at the end turn left under the railway bridge then right on to Bootham Terrace. We are up the hill

Driving from the North
Follow signs to A19 York North. Under the pedestrian footbridge Turn 1st right to Queen Anne's Road. Turn left after the St Raphael Guest House into our car park

Driving from the South
Follow the A64/A1237 to the A19 York North. Under the pedestrian footbridge Turn 1st right to Queen Anne's Road. Turn left after the St Raphael Guest House into our car park

Parking: Enter the access lane immediately after St Raphael Guest House. £18 per night. Advance booking recommended.

Room Information

Accessibility

As a Victorian property, Hedley House has some accessibility limitations. Please see the details below to help plan your stay.

Entrance

• 5 steps with handrails
• Portable wheelchair ramp available on request (suitability must be checked)
• Staff assistance available
• Accessible-height doorbell
• Well-lit entrance
• Door width: 90cm

Reception & Communal Areas

• Level access in main ground-floor areas
• Minimum corridor width: 75cm
• Good lighting and clear signage

Stairs & Lifts

• No lift available
• Staircase with handrail on one side
• First floor: 18 steps
• Second floor: 20 steps

Please contact us before booking to discuss any accessibility requirements so we can help you find suitable accommodation.

Self-Catering Apartments

  Apartment accessibility

We have one sudio and the ground floor and a one bedroom apartment on the lower ground floor

Dining Facilities

   Accessible dining

Breakfast Room  Located on the ground floor | Level access from reception | Tables with removable chairs | Dietary requirements catered for (please advise in advance) | Staff available to assist | Large print menus available | Good lighting

Bar Area Ground floor location | Level access | Variety of seating heights available | Staff can provide table service

Wellness Facilities

  Wellness centre accessibility

Hot Tub 

• Located in the garden
• Access via 5 steps into the garden
• Hoist not currently available

Yoga Studio

• Lower Ground floor location
• There are  15 stairs down  to the yoga studio 

Gym 

• Located on the ground floor 
• Not currently accessible for wheelchair users

Treatment Room

• Ground floor location
• Doorway width 75cm
• Therapists trained in adaptive techniques
• Please discuss your requirements when booking
  

Parking

 Accessible parking

• One accessible parking space (please reserve in advance)
• 5 Steps up into the reception area
• Located 10m from rear entrance
• Firm, level surface
• Well-lit area
• £18 per night charge applies (standard rate)

Local Area Accessibility

   Exploring accessible York

Step-Free Route from York Station

From Platform 3, follow signs for the short-stay car park. Cross the pedestrian bridge over the River Ouse, turn left through the car park, then left under the railway bridge and right onto Bootham Terrace. Hedley House is a short walk uphill (approximately 8–10 minutes).

Please note: The hotel entrance has five steps. A portable ramp is available on request, subject to suitability.

Accessible Attractions

York Minster, the National Railway Museum and JORVIK offer accessible facilities. York city centre also has many dropped kerbs and accessible crossings.

Accessible Transport

Most city buses have low-floor access and wheelchair spaces. Wheelchair-accessible taxis are available, and our team can help arrange transport on request.

Feedback and Continuous Improvement

   Help us improve

We're committed to continuously improving our accessibility. If you have suggestions or feedback about your experience, please let us know.

We work with accessibility consultants to identify areas for improvement and implement changes where possible within our historic building.

Planning Your Visit

  Before you arrive

Before you arrive

We recommend contacting us directly to discuss your specific requirements before booking.

Our team can:

•  Provide detailed information about  our facilities
• Suggest the most suitable room for your needs
• Arrange any special requirements
•   Answer questions about local accessibility

Please call us on 07428 917515 or email greg@hedleyhouse.com

Accessibility Policy

  Our commitment

At Hedley House, we want every guest to feel welcome, comfortable and respected.

We are committed to:

• Treating all guests with dignity and respect
• Making reasonable adjustments where possible
• Improving accessibility throughout our hotel
• Providing clear and accurate information
• Helping guests with individual requirements

Please contact our team to discuss how we can make your stay as comfortable as possible.