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A welcoming stay for all guests

Our commitment to accessibility at Hedley House.

Bedroom with two beds, light gray walls, wooden floor, and a soft, warm blanket.

Introduction

Our accessibility approach

At Hedley House, we believe everyone deserves a comfortable and enjoyable stay in York. While our Victorian building presents some challenges, we've made numerous adaptations and continue to improve our facilities. This page provides detailed information to help you plan your visit.

Building Access

Getting to and around Hedley House

Arrival and Entrance: The main entrance has 5 steps with  handrails | We have a portable ramp available for wheelchair users (please call ahead) | Staff are always available to assist with luggage and access | Doorbell at accessible height | Well-lit entrance • Door width: 90cm


Reception and Common Areas: Reception desk has a lowered section | Seating available in reception area | Ground floor has level access throughout main areas | Some narrow corridors typical of Victorian buildings (minimum width 75cm) • Good lighting throughout | Clear signage with large print


Lifts and Stairs: No lift available | Main staircase has handrails on one side   18 steps to first floor   20 steps to second floor   Some ground floor rooms available (see Room Information)

Bedroom with two twin beds, a fireplace, window seat, and chandelier.
Bedroom with a queen bed, blue headboard, gray bedding, wooden furniture, and a window with curtains.

Room Information

Accessibility

Finding the right room matters. We understand mobility needs vary.


Ground Floor Rooms - We have two ground floor rooms suitable for guests with mobility requirements:


Superior Room


  • Ground floor location
  • Large spacious layout
  • Super king and single bed OR 3 single beds
  • Wheelchair can enter bathroom but NOT the shower
  • Walk-in shower
  • Designed for less able guests


Studio Apartment


  • One small step inside the apartment
  • Bath with shower overhead
  • Grab rails in shower area
  • NO seat in shower


Other Rooms 


  • All other rooms are on the first and second floors
  • No lift access available
  • Please contact us to discuss your specific requirements
  • Need help choosing? Just ask.


Self-Catering Apartments

Apartment accessibility

Our self-catering apartments are located in an adjacent building:


  • 5 steps to entrance (portable ramp available)
  • All apartments are on first or second floors
  • No lift access available
  • Not currently suitable for wheelchair users



Hotel room with a double bed, small couch, and open doors to a patio.
Breakfast room with tables, chairs, and chandelier. Neutral walls, patterned carpet, and window with sunlight.

Dining Facilities

Accessible dining

Breakfast Room  Located on the ground floor | Level access from reception | Tables with removable chairs | Dietary requirements catered for (please advise in advance) | Staff available to assist | Large print menus available | Good lighting


Bar Area Ground floor location | Level access | Variety of seating heights available | Staff can provide table service

Wellness Facilities

Wellness centre accessibility

Hot Tub 

  • Located in the garden
  • Access via 5 steps into the garden
  • Hoist not currently available


Yoga Studio

  • Lower Ground floor location
  • There are  15 stairs down  to the yoga studio 


Gym 

  • Located on the ground floor 
  • Not currently accessible for wheelchair users


Treatment Room

  • Ground floor location
  • Doorway width 75cm
  • Therapists trained in adaptive techniques
  • Please discuss your requirements when booking
Empty yoga studio with graffiti wall and wooden floor.
Aerial view of a row of brownstone buildings with parked cars in front of a parking lot and green spaces.

Parking

Accessible parking

  • One accessible parking space (please reserve in advance)
  • Located 10m from rear entrance
  • Firm, level surface
  • Well-lit area
  • £18 per night charge applies (standard rate)

Local Area Accessibility

Exploring accessible York

York has made significant improvements to accessibility in recent years:


Step-Free Route from Railway Station We can provide detailed directions for a step-free route from York Railway Station to Hedley House (approximately 8-10 minutes)


Accessible Attractions York Minster has level access, a lift, and accessible toilets | National Railway Museum is fully accessible | Jorvik Viking Centre is accessible for wheelchair users | City centre has many dropped kerbs and accessible crossings


Accessible Transport Most city buses are low-floor with wheelchair spaces | Several taxi companies offer wheelchair-accessible vehicles | We can arrange accessible transport on request

York Minster cathedral towers over a city street lined with buildings and a stone wall.
Family of five smiling in front of a hotel entrance.

Feedback and Continuous Improvement

Help us improve

We're committed to continuously improving our accessibility. If you have suggestions or feedback about your experience, please let us know.


We work with accessibility consultants to identify areas for improvement and implement changes where possible within our historic building.

Planning Your Visit

Before you arrive

We recommend contacting us directly to discuss your specific requirements before booking. Our team can:


• Provide detailed information about our facilities • Suggest the most suitable room for your needs • Arrange any special requirements • Answer questions about local accessibility


Please call us on 07428 917515 or email greg@hedleyhouse.com

Hotel room with a double bed, small couch, and open doors to a patio.
Man and woman posing on street in front of brick building with white bay windows.

Accessibility Policy

Our commitment

Hedley House is committed to:


  • Treating all guests with respect and dignity
  • Making reasonable adjustments where possible
  • Continuously improving our accessibility
  • Training our staff in accessibility awareness
  • Providing accurate information about our facilities

Let us help plan your accessible stay

Contact our team to discuss your requirements and how we can make your York visit comfortable and enjoyable.