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The heart behind Hedley House

A family legacy shaped by extraordinary experiences

Brick building with arched entrance, bay windows, and outdoor seating on a street.

Introduction

From family dream to York landmark

Hedley House isn't just a hotel – it's the story of a family who turned their passion for hospitality into a York institution. For nearly four decades, we've welcomed guests from around the world, creating a place that feels like coming home.

The Beginning

How it all started

Hedley House Hotel began as a family dream in 1983 when Graham and Susan Harrand opened its doors. With determination and a clear vision of creating a welcoming haven in York, they transformed these Victorian buildings into a warm, inviting hotel.



Their son Greg grew up learning every aspect of hospitality, watching his parents create memorable stays for their guests. The hotel became his playground, classroom and eventually his calling.

Couple smiles in front of a row of brick buildings with bay windows. Sunny, outdoor setting. York Hotel, Hedley House
Man opening a beer bottle behind a hotel bar. He's smiling, wearing a green shirt. Interior with dark wood and lights.

The Journey

Finding our way

After university, Greg set off to explore the world, working in hospitality across different countries and cultures. He gathered fresh ideas about using technology and wellness to enhance the guest experience, all while developing a deeper appreciation for the family business back home.


When the time came, Greg returned to York, bringing with him a wealth of international experience and innovative approaches to hospitality. Together with his wife Louise, they began to shape the next chapter of Hedley House.

The Life-Changing Moment

When everything changed

In December 2004, life changed dramatically for Greg and Louise Harrand. While travelling in Thailand, they found themselves caught in the devastating tsunami that struck on Boxing Day. They survived but spent time in hospital recovering from their injuries.


This life-changing experience transformed their approach to business and life. As they rebuilt their lives after the disaster, they gained clarity about what truly matters: family, friendships, and meaningful connections with others.


"When you face something like that, it strips away everything but what's essential. We realised life is about the connections we make and how we care for each other. That's what we wanted Hedley House to represent." – Greg Harrand

Hotel bedroom with double bed, TV, and bay window. Wooden floor, gray walls, turquoise headboard.

The Life-Changing Moment

When everything changed

Upon returning to York, Greg and Louise brought this renewed perspective to Hedley House. They didn't just want to offer rooms – they wanted to create spaces where people connect, relax, and feel at home.


This philosophy now shapes every aspect of Hedley House Hotel:


Creating a warm, family atmosphere where guests feel welcomed | Adding wellness facilities to help guests truly relax and recharge | Focusing on personal touches that make stays memorable | Building a team that shares their values of genuine care | Supporting the local community and sustainable practices

The Team

The people who make it special

At the heart of Hedley House is our dedicated team, many of whom have been with us for decades.


Together with our entire team, they bring the Hedley House philosophy to life every day, creating the warm, personal experience our guests love.

Hotel manager with glasses smiles, wearing a white shirt, in front of a framed document, in a room with a blue wall.

Mandy (General Manager)

With over 28 years of service, Mandy knows every corner of Hedley House and treats every guest like family.

hotel reception. Woman with blonde hair and glasses smiles, wearing a black top.

Colleen (Deputy Supervisor)

Colleen's warm smile has been welcoming guests for years, making everyone feel instantly at home.

Today and Tomorrow

Where we are now

Today, Hedley House stands as a unique blend of traditional Yorkshire hospitality and modern comforts. We've grown from a simple family-run hotel to a complete experience with wellness facilities, dining options, and thoughtful services.


Greg and Louise's personal journey continues to influence how we evolve, always keeping human connection at the heart of what we do.



As we look to the future, we remain committed to our core values while embracing new ways to enhance our guests' experiences in York.

Young woman smiling, making a bed in a hotel bedroom; a young man looks on.

Guest Stories

Memories made at Hedley House

Over the years, we've been honoured to be part of countless special moments:

Wooden sign reading
Five black stars on a white background, indicating a high rating.

"We stayed at Hedley House for our honeymoon 20 years ago, and we've returned every anniversary since. It's become part of our love story." 

David and Sarah

A small garden with tiered brick walls, wooden fence, and metal artwork.
Five black stars.

Michael

Bar shelf with liquor bottles, plants, and warm lighting in a York hotel
Five black stars.

"My children grew up visiting Hedley House yearly. Now they're bringing their own children. Four generations of memories in one special place."

Margaret

Be part of our story

We'd love to welcome you to Hedley House and make you part of our continuing story.